Responsible Gaming
at dbpk
We believe gambling should always be a source of entertainment, never a source of stress. dbpk provides every player in Bangladesh with the tools, information, and support needed to stay in control of their gaming experience.
Our Commitment
Playing It Safe Is Always the Priority
At dbpk, responsible gaming is not a legal checkbox — it is a core part of how we operate. We are committed to creating a betting and gaming environment that is safe, transparent, and genuinely enjoyable for every player across Bangladesh, whether you are placing a wager on a BPL match from Dhaka, spinning the reels from Chittagong, or following a T20 World Cup game from Sylhet.
Gambling, when approached with the right mindset, is a legitimate form of entertainment. Setting a budget, playing within your means, and treating wins and losses with the same balanced attitude are the foundations of a healthy gambling habit. Problems arise when gambling begins to feel compulsive, when chasing losses becomes routine, or when time and money spent on gaming interferes with everyday life, work, or relationships.
dbpk has built its responsible gaming framework around three pillars: prevention, through age verification and onboarding education; protection, through in-account tools that put spending and time limits in your hands; and support, through direct access to trained specialists and independent organisations that can help players who feel gambling is becoming a problem.
We encourage every dbpk player to read this page carefully, to use the available tools proactively, and to contact our support team without hesitation if anything about your gaming experience begins to concern you. Early action is always the right action.
Deposit Limits
Set daily, weekly, or monthly caps on how much you deposit into your account.
Time-Out
Take a short break from the Platform — from 24 hours up to six weeks.
Self-Exclusion
Close your account for an extended period if you need a longer break.
24/7 Support
Our responsible gaming team is available every hour of every day in English.
Age Verification Process
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1Registration Declaration All players must confirm they are 18 years of age or older during the account registration process. A false declaration is a breach of our Terms & Conditions and will result in permanent account closure.
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2KYC Document Submission Before any withdrawal is approved, players must submit a valid National ID Card or Passport confirming identity and date of birth. Accounts where age cannot be verified are suspended immediately.
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3Random Spot Checks dbpk reserves the right to request identity documentation at any point during the account lifecycle if our compliance team identifies an age-verification concern.
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4Under-Age Account Closure If an account is found to belong to a person under 18, it is closed immediately, all funds are withheld pending investigation, and the matter is escalated to our compliance team. No winnings are paid to under-age players.
Age Restriction
dbpk Is Strictly an 18+ Platform
dbpk operates exclusively for adults aged 18 years and above. This is an absolute rule with no exceptions. We do not permit minors to register accounts, place bets, play casino games, or interact with any real-money feature on the Platform. This restriction applies equally to all players across Bangladesh, regardless of the city they are accessing the Platform from — Dhaka, Chittagong, Rajshahi, Khulna, Sylhet, Barisal, Rangpur, Mymensingh, or Cox's Bazar.
Age verification is embedded into the registration flow, the KYC process, and our ongoing compliance monitoring. We take under-age gambling extremely seriously because the financial, psychological, and social risks of gambling at a young age are well-documented and can cause lasting harm.
If you are under 18, you must not use dbpk. If you know someone under 18 who is attempting to access a gambling platform — including dbpk — please notify us immediately via live chat support or contact a local support organisation. We will act promptly on any credible report.
Recognising the Signs
When Does Gambling Become a Problem?
Problem gambling does not always look dramatic. It can develop gradually, and many players who experience it are not immediately aware that their relationship with gambling has shifted from entertainment to dependency. Recognising the early signs — in yourself or in someone you care about — is the critical first step toward getting things back on track.
Behavioural Warning Signs
- Spending more money on gambling than you originally planned or budgeted for
- Chasing losses — continuing to bet in an attempt to recover money that has already been lost
- Increasing bet sizes over time to achieve the same level of excitement
- Feeling restless, irritable, or anxious when you are not gambling
- Gambling as a way to escape stress, anxiety, depression, or problems at home or work
- Making repeated unsuccessful attempts to reduce or stop gambling
- Spending increasing amounts of time gambling, often at the expense of other activities
- Lying to family members, friends, or colleagues about the amount of time or money spent gambling
Financial & Social Warning Signs
- Borrowing money — from friends, family, or financial services — to fund gambling activity
- Neglecting essential expenses such as rent, food, utility bills, or loan repayments to fund gambling
- Selling personal possessions to generate gambling funds
- Withdrawing from family and social activities due to gambling preoccupation
- Experiencing relationship breakdowns, arguments, or conflict related to gambling behaviour
- Declining performance at work, college, or school due to distraction caused by gambling thoughts
- Feeling shame, guilt, or despair about gambling losses but continuing to gamble regardless
- Thinking about gambling frequently — planning the next session, replaying past outcomes
Player Protection Tools
Tools Built to Keep You in Control
dbpk provides a set of practical, easy-to-access responsible gaming tools directly within your account dashboard. These tools are free, immediate, and available to every registered player. You do not need to contact support to activate most of them — simply log in and navigate to your account settings.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is active, you cannot deposit above it for that period regardless of your payment method — whether you use bKash, Nagad, Rocket, or a bank transfer. Lowering a limit takes effect immediately. Raising a limit requires a 48-hour cooling-off period before it is applied.
Loss Limits
Set a maximum loss threshold per day, week, or month. When your net losses reach the specified BDT amount during the applicable period, your account is automatically suspended for the remainder of that period. This tool protects you from losing more than you are comfortable with in a single betting cycle.
Session Time Limits
Set a maximum continuous session duration — for example, 60 minutes or 2 hours. When the limit is reached, you will receive an on-screen alert and be automatically logged out if you do not act. This prevents extended uninterrupted sessions, which are associated with increased risk of impulsive betting decisions.
Reality Checks
Enable periodic in-session reminders that show you how long you have been playing and a summary of your net position for the session. Reality checks are available at intervals of 15, 30, or 60 minutes. They create a natural pause point that helps you reassess whether you want to continue playing.
Time-Out (Short Break)
Take a temporary break from the Platform for a defined period: 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. The time-out cannot be shortened once activated. Your account resumes automatically when the period ends.
Marketing Opt-Out
Opt out of all promotional communications — including bonus offers, BPL season promotions, Eid special offers, and tournament betting alerts — at any time through your account settings. Removing the trigger of promotional messaging is a recognised harm-reduction technique for players who feel these prompts increase their gambling activity.
Self-Exclusion
Take a Long Break When You Need One
Self-exclusion is the most powerful responsible gaming tool available at dbpk. It allows you to close your account for an extended period — ranging from six months up to five years, or permanently — when you feel that gambling has become, or is at risk of becoming, a serious problem in your life. Self-exclusion is a firm commitment, not a casual pause.
When self-exclusion is activated, your account is immediately and completely suspended. You will not be able to log in, make deposits, place bets, or access any real-money feature on the Platform. Any pending bets at the time of exclusion will be settled normally and any remaining balance will be returned to you via your registered payment method — bKash, Nagad, Rocket, or bank transfer — within the standard processing timeframe.
During the self-exclusion period, dbpk will also suppress all marketing communications to your registered email and mobile number. You will not receive promotional SMS messages, bonus offer notifications, or BPL or IPL betting alerts. This suppression applies automatically — you do not need to separately opt out of marketing.
What Happens When Self-Exclusion Ends?
When a defined self-exclusion period expires, your account does not reactivate automatically. You must contact dbpk support and complete a brief re-onboarding process, including a reconfirmation of your identity and an acknowledgement of the responsible gaming tools available to you, before account access is restored. This re-onboarding step introduces a deliberate friction point that gives you one final opportunity to reconsider before returning to the Platform.
For permanent self-exclusion, account reactivation is not available under any circumstances. If you choose permanent exclusion, your account data will be retained as required by our data retention policy but your gaming access will never be restored.
How to Self-Exclude
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1Log In to Your Account Access your dbpk account from any device. Self-exclusion can be initiated at any time of day or night.
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2Go to Responsible Gaming Settings Navigate to Account Settings > Responsible Gaming > Self-Exclusion to access the self-exclusion options.
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3Choose Your Exclusion Period Select from 6 months, 1 year, 2 years, 5 years, or Permanent. Consider your situation carefully before selecting a duration.
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4Confirm via SMS Verification Enter the verification code sent to your registered Bangladesh mobile number to confirm the self-exclusion. This prevents accidental activation.
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5Exclusion Activates Immediately Your account is suspended the moment confirmation is received. A confirmation message will be sent to your registered mobile number.
Support Resources
You Are Not Alone — Help Is Available
If gambling has begun to affect your finances, your relationships, or your mental health, professional support is available. dbpk encourages every player who feels concerned about their gambling to reach out — both to our own responsible gaming team and to the independent organisations listed below. Seeking help is a sign of strength, not weakness.
dbpk Responsible Gaming Team
Our in-house responsible gaming specialists are available 24/7 via the live chat channel inside your account. Conversations are confidential, non-judgmental, and handled with full sensitivity. They can help you activate any protection tool, discuss your options, and refer you to external support if needed.
Gamblers Anonymous
Gamblers Anonymous is an international fellowship of men and women who share their experiences and support each other in recovering from gambling problems. Peer support from people who understand the experience firsthand is one of the most consistently effective forms of help for gambling-related issues.
Mental Health Professionals
Cognitive Behavioural Therapy (CBT) delivered by a qualified psychologist or counsellor is one of the most evidence-based treatments for problem gambling. In Bangladesh, mental health services are available through both public hospitals in Dhaka and Chittagong and private counselling practices. Your GP can provide a referral.
National Mental Health Helpline
The National Mental Health Helpline of Bangladesh (Kaan Pete Roi) provides confidential emotional support via telephone for individuals experiencing psychological distress, including gambling-related anxiety and depression. Calls are handled by trained volunteers and are available in the evenings seven days a week.
Parental Controls
Protecting Young People in Your Household
If you share a computer, tablet, or smartphone with younger members of your household — including children and teenagers — it is important to take steps to prevent them from accessing gambling websites such as dbpk. While dbpk has its own age verification measures in place, parental controls at the device and network level provide an additional layer of protection.
Device-Level Controls
Most modern smartphones and computers include built-in parental control features that allow you to restrict access to specific categories of website, including gambling content. On Android devices, Google Family Link allows parents to manage app usage and web browsing for child accounts. On iOS devices, Screen Time settings allow category-level web restrictions. On Windows PCs, Microsoft Family Safety provides similar functionality.
Browser-Level Controls
Major web browsers — including Google Chrome, Mozilla Firefox, and Microsoft Edge — support third-party extensions that can block access to gambling websites by category or by specific URL. If you are concerned about a young person accessing gambling content on a shared device, installing one of these extensions and setting a password-protected configuration is a straightforward and effective measure.
Network-Level Filtering
Home internet routers in Bangladesh increasingly support DNS-level content filtering. Services such as CleanBrowsing or OpenDNS Family Shield can be configured at the router level to block gambling-category websites across all devices connected to your home Wi-Fi network. This is particularly effective in households with multiple shared devices.
Reporting Under-Age Access
If you believe a minor in your household has registered a dbpk account or accessed the Platform, contact our support team immediately via live chat. We will investigate without delay, suspend the account, and guide you through the appropriate steps. dbpk takes every under-age access report seriously and will act on all credible reports within 24 hours of receipt.
Quick Guide: Protecting Your Household
Mobile Devices
Use Google Family Link (Android) or Screen Time (iOS) to restrict gambling-category websites on any device used by people under 18 in your household.
Computers & Laptops
Microsoft Family Safety or browser-level content-blocking extensions can restrict gambling website access on shared Windows or Mac computers.
Home Wi-Fi Network
Configure DNS-level filtering (e.g., CleanBrowsing Family Filter) on your router to block gambling sites across every device on your home network simultaneously.
Password Protection
Keep your dbpk account credentials confidential. Never save passwords in a shared browser profile, and enable two-factor authentication to prevent unauthorised logins.
Get Help Now
Take Action Today — Not Tomorrow
If anything on this page has resonated with you, do not wait. The most important step in addressing a gambling problem is the first one — and you can take it right now. Here is a clear summary of the immediate actions available to you.
Activate a Time-Out Immediately
Log in to your account, go to Responsible Gaming settings, and activate a time-out for 24 hours or longer. This takes effect instantly and gives you space to think without any pressure to return.
Set a Deposit Limit Right Now
Even if you do not feel you have a problem, setting a deposit limit is a sensible precaution. A lower daily or weekly limit removes the possibility of an impulsive high-spend session before it starts.
Request Self-Exclusion
If you feel your gambling is genuinely out of control, request self-exclusion now — either through your account settings or by contacting our live chat support team. This is the strongest protective step available on the Platform.
Talk to Our Support Team
Open the live chat inside your dbpk account and tell our responsible gaming team what you are experiencing. The conversation is confidential, the team is trained, and there is no judgment. You will receive practical guidance tailored to your situation.
Tell Someone You Trust
Sharing your concern with a family member or trusted friend in Bangladesh — whether in Dhaka, Sylhet, Chittagong, or anywhere else — is one of the most effective first steps you can take. External accountability and emotional support make a measurable difference in recovery outcomes.
Seek Professional Help
Contact a qualified mental health professional or counsellor with experience in behavioural addiction. Cognitive Behavioural Therapy (CBT) is highly effective for gambling-related issues and is available in Bangladesh through both public health services and private practitioners.
Continue on dbpk
Play Responsibly — Explore the Platform
Now that you are familiar with dbpk's responsible gaming commitments and tools, explore what the Platform has to offer — knowing your safety is always our priority.